IMPORTANT NOTICE


PLEASE BE AWARE OF IMPORTANT BILLING RELATED CHANGES. If you pay via cheque there are changes you need to make!

SMTP changes you must make by June 16th 2009

Please visit http://faq.abihosting.com/email/ for instructons regarding the required setup of your email account. You can switch to these settings any time from now on, however you must make these changes by June 16th 2009.

Name server changes you must make by June 16th 2009

As part of our system upgrades we have send out notifications regarding mandatory name server changes for all customers using the name servers:

ns1.dn.net
ns2.dn.net

If you are using these name servers you must change to use the following name servers:

ns1.abihosting.com
ns2.abihosting.com
ns3.abihosting.com
ns4.abihosting.com


If you have any custom MX records we recomend that you log into WebSite OS and make changes to your abihosting.com DNS entries prior to making the switch. Instructons on how to access these DNS entries are listed below.

I dont want to us ns[1..4].abihosting.com name servers

If you do not wish to use the abihosting.com name servers you must move your DNS to another 3rd party provider and make the following edits:

64.29.145.9 for standard hosting customers
64.29.145.10 for domain pointing / host header sites

If you have an SSL certificate installed on your website you will need to edit your hosting records to use a dedicated hosting IP. We emailed this NEW IP number to you, if you did not recieve it please call our technical support department for assistance.

mail 64.29.145.40
pop 64.29.145.40
smtp 64.29.145.40
webmail 64.29.145.44
10 mx1c25.carrierzone.com.
100 mx2c25.carrierzone.com.
110 mx3c25.carrierzone.com.
120 mx4c25.carrierzone.com.

You must make the above DNS changes by June 16th 2009 or your website will be unavailable.

How do I manage my own DNS stored on ns[1..4].abihosting.com?

You can manage your own DNS by going to WebSite OS and using the DNS manager application. This application can be found by carrying out the following steps:

1. Navigate to http://manage.abihosting.com/OS4/
2. Enter your domain name and its associated password (These were emailed to you, if you do not have them please call Technical Support for assistance)
3. Click the "Manage" menu item found on the top horizontal menu bar
4. Click the "DNS Manager" application found on the left

All DNS edits available to you can be made through this application.

Are there file path changes for my site?

Yes there are. While we will have made all attempts to make these changes for you, in the future your file paths for your reference are:

Windows - use the following code:
path = Server.MapPath("/")

Unix - use the following path:
/services/webpages/[1st_letter_of_domain]/[2nd_letter_of_domain]/[domain]/[filepath]

i.e.
/services/webpages/t/e/test.com/file.name

How do I configure my email accounts to my email program?

To manage your email accounts and to create new accounts at ABI Hosting, please do the following:

1. Log in to the WebsiteOS with your login information (see instructions above)
2. Select the "EasyMail Setup" button within the "Email" section
3. You can now create and manage all aspects of your email, including setting up Auto responders, Aliases, Spam Filtering, Catch-all and Personal Mail.

If you use an email program such as Microsoft Outlook, Thunderbird, Mac Mail, etc., to download and read your email, please ensure your account settings match the following:

Email Address: username@yourdomain.tld
Outgoing Mail (SMTP) Server: mail.yourdomain.tld
Incoming Mail (POP) Server: mail.yourdomain.tld
Username: username@yourdomain.tld

Advanced Settings:
    SMTP Authentication: Required
    IMAP Port: 143
    POP Port: 110
    SMTP Port: 1025

For help configuring your email, please see our online tutorial complete with step by step screenshots at http://faq.abihosting.com/email/

Alternatively, you can access your email online using our new Webmail system http://webmail.abihosting.com/

How do I access the new WebsiteOS control panel to manage my website at ABI Hosting?

You can access the new WebsiteOS at http://manage.ABIhosting.com/OS4/

How do I log into the new Webmail to check or send emails?

You can access the new Webmail at http://webmail.ABIhosting.com

Will there be changes to my Billing?

While you are obtaining an upgraded service, there will be no changes to your total amount payable. All future invoices be itemised on a per domain basis.

My FTP and WebsiteOS control panel passwords don't seem to be working. How can I retrieve my password?

Your new FTP and WebsiteOS control panel passwords were sent to you in the Welcome Email that you should have received following the migration. These emails were sent to the administrative email account on file with ABI Hosting. If this email was not received, please contact us directly via email at support@ABIhosting.com or by phone at 1-866-993-0380 and we will be more than happy to help you.

How do I connect to my website via SSH?

1. First you must log into the WebsiteOS at http://manage.ABIhosting.com/OS4 with your domain and password, (you can use your existing FTP password to login).

2. Once logged in, access the Secure Shell application found in the "Manage" section of WebsiteOS

3. Choose your SSH password to set up your access using Secure Shell

SSH Conventions:

Server: shell2c25.carrierzone.com

Username: domain.com

Password: Password created using Secure Shell application in WebsiteOS

How do I access my MySQL Database?

1) Login to your domain via FTP

2) In your /private directory we have placed a mysql.dblogin file.

3) Open this file from your desktop with a text editor. The following information will be contained in the file.

DOMAIN: domain.com

DBSERVER: sql5c25c.carrierzone.com

DBUSER: dbuser

DBPASS: dbpassword

DBNAMES: db1_domain_com db2_domain_com

In order to create new databases or view your existing database, login to your control panel at http://manage.ABIhosting.com/OS4, select Manage from the application menu and select the Database Manager application.

Email Notices

As part of the upgrade process we will be sending multiple communications to you the customer. Please click on any of the following to view past notifications we have sent:

- Notification 1 - DNS, Mail and FTP related information
- Notification 2 - Online demonstration, DNS and general upgrade notification
- Notification 3 - Online demonstration, FTP Freeze information
- Correction to Notification 3 - FTP Freeze information

I'd rather talk to a human being, who can I call?

Our technical support experts are open 24/7, and our billing specialists are available to talk Monday – Friday, 8 am – 8 pm EDT.

Please give us a call at 1-866-993-0380 or email us at support@abihosting.com , we're looking forward to hearing from you!